Esthetician Horror Stories

We asked you guys...

We know that all of our estheticians have shared horror stories that have scared and alarmed us! We asked a couple of our clients to write their own personal horror stories.


Quote 1


Everything goes well until...

We consider ourselves peel experts. At our spa we use a variety of peels that range from superficial to deep. We always have 15 to 20 minute consultations where we set clear goals and homecare protocols. On this specific day we did a combination acid peel on a client that had already done a series of single acid peels. She had mild signs of aging and superficial hyperpigmentation. After preparing her skin with a couple of single acid peels we felt that she was ready to do a more aggressive peel.

We advised her that with this peel she would experience sensitivity, light to medium peeling, and redness. We gave her an SPF and advised her to stay in the sun. All was well……..until three days later she had told us that her skin was peeling and it was bothering her so she peeled off the rest of the skin that was “already coming off”. She said her skin hurt her and every time that she applied the SPF it burned her.

We asked her to come in for a consultation. When she came in she had a large spot on her left check that had severe erythema. We advised her to use an anti-inflammatory cream and to apply and SPF. Her skin healed but instead of a down time of one week it took three weeks to fully heal.



The Xtetic World Fix :

A chemical peel may cause a light to severe peeling ALL aestheticians/ nurses/ physicians will agree that picking the skin may cause severe damage to the skin. It is crucial during this time to avoid the sun, keep skin hydrated, and allow the skin to fully heal. If the skin is peeled off before the skin has fully healed it may put your clients/patients at risk of hyperpigmentation and scarring that is a lot more difficult to treat. In the event that you have a client that is a “picker” we recommend the mesoesteticPost Procedure Fast Skin Repair that has anti-inflammatory active ingredients such as Beta-Glucan and Borage Oil that help to instantly soothe and repair the damaged skin.


Voicemail quote

Follow your esthetician's protocol!

In our office we do a couple of treatments that require our patients to go home with an active cream that helps to treat hyperpigmentation. On average this cream is left on the skin for 2 hours maximum. Before we do the treatment on the client we have a thorough consultation that last about 30 minutes. During the consultation we go over the down time which is typically five days. We also go over the proper removal of the cream once the two hours have passed. We explain to them that the cream is highly active and their skin will feel sensitive to irritated once they begin to remove it. The cream is to be removed using tepid water and gently patting off the cream with a soft wash cloth that we give our patients. We also explain to them that they should apply the moisturizer that we provide them with immediately after the cream has been fully removed with water. We make sure that the instructions are clear by going over them with our patients and also sending the home with the protocol and wash cloth.

After the consultation we proceeded to do the treatment. She assured me that she was going to go home, relax, and after the two hours she would remove the cream with plenty of water. I felt confident in sending her home as she had told me that her skin did not feel bothersome. I told her that once she removed the cream she would feel the heat.

I only worked half a day that day so after that patient I went home. I had a voicemail form our patient the next day stating that since she did not feel any type of sensation while the cream was on she felt that she could help stimulate a reaction by removing the cream with a milk cleanser and her Clarasonic on a low setting. She said that she felt an immediate reaction once she began to cleanse her face with it. Her skin was now extremely red, swollen in some areas, and had red bumps in other areas. I had her come in to see me immediately and gave her a topical steroid to keep her skin hydrated. Her skin was extremely sensitive and after a couple of days we had her come in for another consultation where we began to see PIH (post inflammatory hyperpigmentation) begin to appear.

We allowed her skin to fully heal and three months later began a more gentle treatment for her hyperpigmentation. This experience was a frightening experience for our patient and for us.



The Xtetic World Fix :

That sounds like an intense situation to be in, and quite uncomfortable for the patient. Our immediate suggestion would be the mesoestetic Anti-Stress Mask that helps to immediately restore the vitality of the skin. The main active ingredients are chamomile extract, aloe vera, and calendula which work synergistically to heal and soothe damaged skin.